1. Overview
At Kashvi, we take great care in ensuring the quality of every product. If you are not fully satisfied with your purchase, we are here to help under the conditions outlined below.
2. Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and unwashed
- The item must be in its original condition
- Original tags must be attached
- The item must be returned in original packaging
Items that do not meet these conditions will not be accepted.
3. Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Customized or personalized products
- Gift cards
- Items damaged due to misuse
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
5. Exchanges
We offer exchanges only for:
- Damaged items
- Incorrect items received
- Size exchanges (subject to stock availability)
If you need an exchange, contact us within 48 hours of receiving your order.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Email us within 48 hours of delivery
- Include clear photos of the issue
- Provide your order number
We will arrange a replacement or refund as appropriate.
8. Contact Us
For all return and refund inquiries, please contact:
Email: info@kashvi.com