Welcome to kashvi. These Terms of Service govern your use of our website and the purchase of our products.
1. Conclusion of Contract
By placing an order on our website, you declare that you are acting exclusively for private purposes as a consumer. Your contractual partner is kashvi. The contract shall take effect when you click the purchase button and receive our order confirmation via email. We reserve the right to refuse or cancel orders generated by automated programmes or unauthorised third-party services.
2. Prices, Delivery Charges, and Delivery Conditions
Prices indicated at the time of the order are final prices and include the applicable statutory VAT. We charge flat delivery rates that include transit insurance to ensure that your products reach you safely. The exact delivery fee for your destination will be displayed clearly before you finalise your order.
3. Payment Methods
We offer various payment options to complete your purchase (for example, advance payment, credit card, or PayPal). The specific payment methods available for your order will be displayed and selected during the checkout process.
4. Using Vouchers
Promotional vouchers issued as part of advertising campaigns or purchased gift vouchers can be redeemed during the order process, subject to the specific terms and conditions stated on the voucher.
5. Right of Cancellation (14-Day Return Policy)
As a consumer, you have a statutory right of cancellation. You have the right to cancel this online contract within 14 days of receiving the goods without giving any reasons. To exercise this right, you must:
- Inform us explicitly (e.g., via email or post) that you wish to cancel the contract, and
- Return the goods to us within the designated 14-day period.
6. Refunds
Any refunds will be processed automatically using the original payment method used for the purchase once the returned goods have been received and inspected.
7. Customer Service & Complaints
If you have any questions, issues, or potential complaints regarding your order, please contact our customer service directly via email at info@kashvi.shop.
Appendix: Cancellation Form Template
(If you wish to cancel the contract, please fill out this form and send it back to us via email or post.)
To:
kashvi
Email: kashvi.shop@gmail.com
[Optional: Insert your physical business address here]
I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the provision of the following service (*):
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Ordered on (*) / Received on (*): ________________________
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Name of consumer(s): ________________________
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Address of consumer(s): ________________________
Signature of consumer(s) (only if this form is notified on paper):
Date: ________________________
() Delete as appropriate.*